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What does “choice” get you in traditional health care? Redundant and expensive tests. Having to take your medical information from doctor to doctor and back. The burden of finding a specialist on your own. Physicians who don’t work together in the best interest of your health unless YOU make them. Insurers who make the decisions about your care and treatment — not you and your doctor.
Why not choose something different — like a health system that combines both care and coverage in support of your overall health and wellness? That’s Kaiser Permanente.
In our system, all our doctors are connected to each other to collaborate on your care, supported by pharmacists, nurses, diagnostic technicians, wellness coaches, nutritionists, and your health plan. So, you never have to act as a middleman with your medical history or billing. You’re never left on your own to search for specialty care. You never have to look in multiple locations for important health information. And you and your doctor — not the insurance company — decide on the right treatment for you. So you always get precisely the care you need. To us, the choice seems pretty clear.
In our integrated system, your entire team personalizes your care by sharing information through your digital health record. So, you never need to carry your paperwork from doctor to doctor. And your team can customize your care to your specific health needs, lifestyle, and preferences.
We make it easy for you to get care. In addition to in-person visits, our telehealth options — video visits,2 24/7 phone advice from a nurse, same-day virtual care with no appointment, and Mail Order Pharmacy3 — let you stay on top of your care from anywhere.
We employ advanced technologies and techniques, such as remote monitoring and doctor-to-doctor video consultations, to deliver care. And thanks to our own research division, which includes the study of infectious diseases, we also offer you access to the latest in medical explorations and clinical trials.
1 In the survey Best Health Insurance Companies of 2023 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 60+ insurance carriers. In the NCQA Commercial Health Plan Ratings 2023, our commercial plan is rated 5 out of 5, the highest rating in the region. The 2022 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Arlington Magazine (2023), Bethesda magazine (2023), Northern Virginia Magazine (2023), Washingtonian magazine (2022), and Baltimore magazine (2022). According to NCQA’s Quality Compass® 2022, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal cancer screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.
2 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
3 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.
4 In the NCQA Commercial Health Plan Ratings 2023, our commercial plan is rated 5 out of 5, the highest rating in the region.
5To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org.
6 These services are not covered under your health plan benefits and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice.
7 myStrength Complete by Teladoc Health is available to members 18 and older who do not have a Maryland Medicaid health plan. Some of these services may not be covered under your health plan benefits and may not be subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice. myStrength® is a wholly owned subsidiary of Livongo Health, Inc. Psychiatry is not included in the myStrength Complete membership.
If you prefer to speak with someone, call Member Services at
800-777-7902 (TTY 711), Monday through Friday,
7:30 a.m. to 9 p.m.