Our personalized care may be one reason why, along with the quality of care our doctors deliver, our health plan received 5 out of 5, the highest rating in the region.4
If you have questions, contact us at 800-324-9208 (TTY 711).
If you have questions about enrolling or eligibility, contact your benefits administrator at your place of employment. Enrolling with Kaiser Permanente is easy.
In 2024, we received the highest rating in the region, a 5 out of 5, for our commercial health plan.4 And in the survey Best Health Insurance Companies of 2025 by Insure.com, Kaiser Permanente as a national enterprise is tied for #1 overall among 65 competitors.
In our integrated system, your entire team personalizes your care by sharing information through your digital health record. So, you never need to carry your paperwork from doctor to doctor. And your team can customize your care to your specific health needs, lifestyle, and preferences.
We make it easy for you to get care. In addition to in-person visits, our telehealth options — video visits, 24/7 phone advice from a nurse, Mail Order Pharmacy — let you stay on top of your care from anywhere.2,3 We also offer self care apps you can use anywhere, anytime to support your overall well-being.
We employ advanced technologies and techniques, such as remote monitoring and doctor-to-doctor video consultations, to deliver care. And thanks to our own research division, which includes the study of infectious diseases, we also offer you access to the latest in medical explorations and clinical trials.
Text one-on-one with an emotional support coach anytime, anywhere. Support is just a text message away.
The number one app for sleep and meditation, designed to lower stress, anxiety, and more.
We’re always here to provide you with the care you need. But we also offer additional tools and resources to help you become you healthiest self — in mind and body.
Check out health classes and programs, wellness coaching, and fitness and exercise deals included in your plan.
1 In the survey Best Health Insurance Companies of 2025 by Insure.com, Kaiser Permanente as a national enterprise is tied for #1 overall among 65 competitors. In the NCQA Commercial Health Plan Ratings 2024, our commercial plan is rated 5 out of 5, the highest rating in the region. The 2022 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Arlington Magazine (2025), Bethesda magazine (2025), Northern Virginia Magazine (2025), Washingtonian magazine (2024), and Baltimore magazine (2024). In the HEDIS® 2024 report, we’re the top performer in 44 care measures—more than any other health care organization in the nation.
2 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
3 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.
4 In the NCQA Commercial Health Plan Ratings 2024, our commercial plan is rated 5 out of 5, the highest rating in the region.
5 To use the Kaiser Permanente app, you must be a Kaiser Permanente member registered on kp.org.
6 These services are not covered under your health plan benefits and are not subject to the terms set forth in your Evidence of Coverage or other plan documents. These services may be discontinued at any time without notice.
If you have questions, contact us at 800-324-9208 (TTY 711)
If you prefer to speak with someone, call Member Services at
800-777-7902 (TTY 711), Monday through Friday,
7:30 a.m. to 9 p.m.