A health care system engineered for your life

Kaiser Permanente is an alliance between Kaiser Foundation Health Plans and their respective Permanente Medical Groups. The agreement between these two organizations means that Permanente physicians only see Kaiser Permanente members, who pay a monthly premium for care rather than pay by a fee-for-service model.

While some see this structure as a “closed network,” we look at it as a care and coverage environment that sees to your overall health and wellness, eliminates redundant and expensive tests, and frees you from having to manage your care on your own. Permanente doctors — who practice in one of the largest, coordinated medical groups in the country — all work together, so our members never need to act as middlemen. And when it comes to care, our members and their doctors make the treatment decisions, not the insurance company.

The results speak for themselves:

84% of Kaiser Permanente members say our medical centers are conveniently located

80% of Kaiser Permanente members say we are a brand they can trust

80% of Kaiser Permanente members say they receive excellent medical care

79% of Kaiser Permanente members say they have experienced excellent telehealth/virtual care

Source: 2022 Kaiser Permanente Brand Strength monitor

Care that respects your lifestyle — and your time

We’ve all been led to believe that the way health care operates today is how it’s supposed to be. Taking your records from doctor to doctor. Searching for specialists. Driving from one location to the next. Spending time away from work. And since all these hassles seem to be built into health care, we don’t think we have any other choice but to live with it. But you do have another choice. Kaiser Permanente is different from other health plans.

We’re built for the way people live today. And we’re the region’s leading health system.¹ This means every part of your care — health plan, doctors, pharmacists, specialists, diagnostics, and even medical facilities — is designed to work together. It also means that our doctors and the quality of care they deliver have been recognized as part of one of the top-rated health plans in the region.² Learn more about how an integrated system works.

Video transcript

We deliver nationally recognized care

In 2024, we received the highest rating in the region — a 5 out of 5 — for our commercial health plan.²And in the survey Best Health Insurance Companies of 2024 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 70+ competitors, for the fourth year in a row.

We deliver care built around you

In our integrated system, your entire care team shares information with one another through your digital health record. This helps them customize your care based on your specific health needs, lifestyle, and preferences.

We deliver innovative health care solutions

We employ advanced technologies and techniques to deliver care, such as remote monitoring and doctor-to-doctor video consultations. And thanks to our own research division, we also offer you access to the latest in medical explorations and clinical trials.

We deliver care your way

We make it easy for you to get care. In addition to in-person visits, our telehealth options — video visits,³ 24/7 phone advice from a nurse, same-day virtual care with no appointment, and Mail Order Pharmacy⁴ — let you stay on top of your care from anywhere.

¹In the survey Best Health Insurance Companies of 2024 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 70+ competitors — for the fourth year in a row. In the NCQA Commercial Health Plan Ratings 2024, our commercial plan is rated 5 out of 5, the highest rating in the region. The 2022 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Washingtonian magazine (2024), Baltimore magazine (2024), Arlington Magazine (2024), Northern Virginia Magazine (2024), and Bethesda magazine (2023). In the HEDIS® 2024 report, we’re the top performer in 44 care measures — more than any other health care organization in the nation.

²In the NCQA Commercial Health Plan Ratings 2024, our commercial plan is rated 5 out of 5, the highest rating in the region.

³When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.

⁴Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.

Leading Healthcare

Leading Health Care