Care your way

Get the care you need on your terms

We all lead pretty busy lives. Between work, school, and activities, it’s easy to let taking care of your health fall by the wayside. It’s even harder when getting the care you need isn’t very convenient.

At Kaiser Permanente, we eliminate barriers to you getting care. Our multiple telehealth options — 24/7 medical advice, video visits,1 Mail Order Pharmacy,2 remote monitoring — mean you don’t have to disrupt your day to get care, advice, or medicine to address a health concern.

And there’s much more to the convenient care we provide. Kaiser Permanente now offers plans that let you choose mostly virtual options for care, saving you money and hassle. Our medical centers feature lab, X-ray, and pharmacy all in one building,3 some open 24/7. Several include multiple specialty services in a single location — which makes getting all the care you need almost effortless.

Learn more about how Kaiser Permanente provides care on demand that keeps your life intact. Read about our flexible care options and how to get care when you’re away from home.

Virtual plans

In today’s new world, virtual care has become more important than ever. In 2020 alone, Kaiser Permanente performed over 400,000 video visits — so we know virtual care. We offer flexible plans that allow you to receive most of your care virtually, with in-person visits when needed. Virtual Forward plans provide convenient, affordable care by phone, video visit, email, or e-visit, with in-person care when you need it. Learn more.

Care away from home

When you’re traveling outside of a Kaiser Permanente region, you may be injured or fall ill. We’ll help you get the care you need while you’re away, and before you go, we’ll make sure you have what you need, including vaccines, prescriptions, and more. Call our 24/7 Away from Home Travel Line at 951-268-3900 or visit

All-inclusive care centers

Throughout the region, Kaiser Permanente has several facilities designed to deliver care that in most cases might require a visit to the hospital. They include not only primary care, but also multiple specialties, so you can see all of your doctors in one trip. Along with an ambulatory surgery center, each all-inclusive location offers:

  • 24/7 laboratory, diagnostics, and pharmacy (some labs and pharmacies have extended hours) 
  • 24/7 Advanced Urgent Care for non-life-threatening health matters
  • Specialties that include but are not limited to:

Centers include:

  • Kaiser Permanente Capitol Hill Medical Center*
  • Caton Hill Medical Center***
  • Gaithersburg Medical Center**
  • Largo Medical Center
  • Lutherville-Timonium Medical Center**
  • South Baltimore County Medical Center
  • Tysons Corner Medical Center***

*This center does not feature an ambulatory surgery center.

**These centers offer extended pharmacy hours.

***These centers offer extended laboratory hours. 

Choose your employer

If you prefer to speak with someone, call Member Services at
800-777-7902 (TTY 711), Monday through Friday,
7:30 a.m. to 9 p.m.