We’ve all been led to believe that the way health care operates today is how it’s supposed to be. Taking your records from doctor to doctor. Searching for specialists. Driving from one location to the next. Spending time away from work. And since all these hassles seem to be built into health care, we don’t think we have any other choice but to live with it. But you do have another choice. Kaiser Permanente is different from other health plans.
We’re built for the way people live today. And we’re the region’s leading health system.1 This means every part of your care — health plan, doctors, pharmacists, specialists, diagnostics, and even medical facilities — is designed to work together. It also means that our doctors and the quality of care they deliver have been recognized as part of one of the top-rated health plans in the region.2 Learn more about how an integrated system works.
In 2023, we received the highest rating in the region — a 5 out of 5 — for our commercial health plan.2 And in the survey Best Health Insurance Companies of 2023 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 60+ insurance carriers.
In our integrated system, your entire care team shares information with one another through your digital health record. This helps them customize your care based on your specific health needs, lifestyle, and preferences.
We employ advanced technologies and techniques to deliver care, such as remote monitoring and doctor-to-doctor video consultations. And thanks to our own research division, we also offer you access to the latest in medical explorations and clinical trials.
We make it easy for you to get care. In addition to in-person visits, our telehealth options — video visits,3 24/7 phone advice from a nurse, same-day virtual care with no appointment, and Mail Order Pharmacy4 — let you stay on top of your care from anywhere.
1 In the survey Best Health Insurance Companies of 2023 by Insure.com, Kaiser Permanente as a national enterprise is rated #1 overall among 60+ insurance carriers. In the NCQA Commercial Health Plan Ratings 2023, our commercial plan is rated 5 out of 5, the highest rating in the region. The 2022 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Arlington Magazine (2023), Bethesda magazine (2023), Northern Virginia Magazine (2023), Washingtonian magazine (2022), and Baltimore magazine (2022). According to NCQA’s Quality Compass® 2022, we’re rated 5 out of 5 in 29 measures, including: controlling blood pressure (heart disease), blood pressure control (140/90) (diabetes), glucose control, colorectal cancer screening, breast cancer screening, cervical cancer screening, childhood immunizations, prenatal check-ups, and postpartum care. Quality Compass is a registered trademark of the NCQA.
2 In the NCQA Commercial Health Plan Ratings 2023, our commercial plan is rated 5 out of 5, the highest rating in the region.
3 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
4 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.
If you prefer to speak with someone, call Member Services at
800-777-7902 (TTY 711), Monday through Friday,
7:30 a.m. to 9 p.m.