A health care system engineered for your life

Kaiser Permanente is an alliance between Kaiser Foundation Health Plans and their respective Permanente Medical Groups. The agreement between these two organizations means that Permanente physicians only see Kaiser Permanente members, who pay a monthly premium for care rather than pay by a fee-for-service model.
While some see this structure as a “closed network,” we look at it as a care and coverage environment that sees to your overall health and wellness, eliminates redundant and expensive tests, and frees you from having to manage your care on your own. Permanente doctors — who practice in one of the largest, coordinated medical groups in the country — all work together, so our members never need to act as middlemen. And when it comes to care, our members and their doctors make the treatment decisions, not the insurance company. 
The results speak for themselves:
  • 86% of Kaiser Permanente members say it’s easy to get what you need
  • 82% of Kaiser Permanente members are pleased with specialty care
  • 85% of Kaiser Permanente members say the overall experience from Kaiser Permanente is worth the value
  • 90% of our members would renew, and 87% would recommend Kaiser Permanente to their family and friends
Source: 2020 Kaiser Permanente Brand Strength monitor

Care that respects your lifestyle—and your time

We’ve all been made to believe that the way health care operates today is how it’s supposed to be. Taking your records from doctor to doctor. Searching for specialists. Driving from one location to the next. Spending time away from work. And since all these hassles seem to be built into health care, we don’t think we have any other choice but to live with it. But you do have another choice. Kaiser Permanente is different from other health plans.

We’re built for the way people live today. And we’re the region’s leading health system.1 This means every part of your care — health plan, doctors, pharmacists, specialists, diagnostics, even medical facilities — is designed to work together. It also means that our doctors and the quality of the care they deliver have been recognized as part of one of the top health plans in the region.2 Learn more about how an integrated system works.

icon-award-cir-32px

We deliver nationally recognized care

We’re the top-rated health plan in Maryland, DC, and Virginia,2​ and our doctors are recruited from top medical schools and rigorously vetted before joining the Mid-Atlantic Permanente Medical Group. In fact, only one in ten applicants becomes a Permanente physician.

icon-team-cir-32px

We deliver care built around you

In our integrated system, your entire care team shares information with one another through your electronic medical record. This helps them to customize your care based on your specific health needs, lifestyle, and preferences.

Icon-Heart-Hand-Cir-32px

We deliver innovative health care solutions

We employ advanced technologies and techniques, such as remote monitoring and doctor-to-doctor video consultations, to deliver care. And thanks to our own research division, we also offer you access to the latest in medical explorations and clinical trials.

Icon-Network-32px

We deliver care your way

We make it easy for you to get care. In addition to in-person visits, our telehealth options — video visits,3 24/7 phone advice from a nurse, prescription home delivery — let you stay on top of your care from anywhere.

Choose your employer

If you prefer to speak with someone, call Member Services at
800-777-7902 (TTY 711), Monday through Friday,
7:30 a.m. to 9 p.m.