We’ve all been led to believe that the way health care operates today is how it’s supposed to be. Taking your records from doctor to doctor. Searching for specialists. Driving from one location to the next. Spending time away from work. And since all these hassles seem to be built into health care, we don’t think we have any other choice but to live with it. But you do have another choice. Kaiser Permanente is different from other health plans. Here’s how:
In our integrated system, your entire care team shares information with one another through your digital health record. This helps them customize your care based on your specific health needs, lifestyle, and preferences.
1 In the survey Best Health Insurance Companies of 2025 by Insure.com, Kaiser Permanente as a national enterprise is tied for #1 overall among 65 competitors. In the NCQA Commercial Health Plan Ratings 2024, our commercial plan is rated 5 out of 5, the highest rating in the region. The 2022 Commission on Cancer, a program of the American College of Surgeons, granted Three-Year Accreditation with Commendation to the Kaiser Permanente cancer care program. The Mid-Atlantic Permanente Medical Group is the largest multispecialty medical group in the Washington, DC, and Baltimore areas and exclusively treats Kaiser Permanente members. Permanente doctors are recognized as Top Doctors in Northern Virginia Magazine (2025), Washingtonian magazine (2024), Baltimore magazine (2024), Arlington Magazine (2024), and Bethesda magazine (2023). In the HEDIS® 2024 report, we’re the top performer in 44 care measures—more than any other health care organization in the nation.
2 In the NCQA Commercial Health Plan Ratings 2024, our commercial plan is rated 5 out of 5, the highest rating in the region.
3 Tori Finch, MS, M Cabell Jonas, PhD, Kevin Rubenstein, Eric Watson, BA, Sundeep Basra, MPH, Jose Martinez, BS, & Michael Horberg, MD, MAS, FACP (2021). Life Expectancy Trends Among Integrated Health Care System Enrollees, 2014–2017. The Permanente Journal, 25(4), 10–17. thepermanentejournal.org/doi/10.7812/TPP/20.286.
4 When appropriate and available. If you travel out of state, phone appointments and video visits may not be available due to state laws that may prevent doctors and health care providers from providing care across state lines. Laws differ by state.
5 Some medications are not eligible for Mail Order Pharmacy. Mail Order Pharmacy can deliver to addresses in MD, VA, DC, and certain locations outside the service area.
If you prefer to speak with someone, call Member Services at
800-777-7902 (TTY 711), Monday through Friday,
7:30 a.m. to 9 p.m.